Change Management: Why Technical Success Still Isn't Enough
A flawless technical cutover doesn't matter much if the people who have to use the new system every day were never brought along. The survey data says this is where migrations quietly fail.
Change Management: Why Technical Success Still Isn't Enough
A flawless technical cutover doesn't matter much if the people who have to use the new system every day were never brought along. The survey data says this is where migrations quietly fail.
It is possible to run a technically excellent S/4HANA migration — clean data, well-remediated custom code, a go-live weekend that closes without a single critical incident — and still watch the project fail to deliver its promised value, because the people expected to use the new system every day never really adopted it. This isn't a hypothetical risk; it shows up consistently in the survey data on what actually determines whether a migration succeeds.
ASUG's member research, developed with BearingPoint, found that 43% of respondents cited change management — training and user adoption specifically — as a genuine project risk. More tellingly, 57% recommended starting change management work early in the program, a figure that itself rose 7 percentage points from the year before, suggesting organizations that have already been through a migration are learning this lesson the hard way and passing the advice forward.
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